Exedy Privacy Policy for Business Inquiries
This policy explains how information submitted through the Exedy website may be handled when visitors request clutch kit support, distributor discussions, catalog clarification, or service-program context. The site is designed for B2B communication, so most submitted information relates to business identity, vehicle applications, and sourcing needs.
Information you provide
Inquiry forms may ask for name, email, company, phone, country or region, part type, and fitment notes. You may also choose to include vehicle details, OE references, competitor references, stocking assumptions, or channel requirements. Please avoid sending sensitive personal data that is not needed for a parts or catalog discussion.
How information is used
Submitted information may be used to respond to your request, identify the correct support path, prepare catalog or fitment clarification, and understand whether the conversation belongs to an OE and fleet, distributor, workshop, e-commerce, or sourcing-team workflow. The information may also help improve page clarity and request routing.
Sharing and retention
Information can be shared with appropriate internal or authorized business contacts when that is necessary to answer the request. Retention periods may vary depending on commercial follow-up, compliance needs, and normal operational records. Exedy does not need your private consumer profile to evaluate a clutch or driveline inquiry.
Your choices
You can request correction or removal of business inquiry details when appropriate. Some records may need to remain if they relate to an active transaction, distributor review, or legal obligation. To keep the process efficient, include the email address and company name used in the original request.
Operational safeguards
Business inquiry information should be handled only by people who need it to answer the request or maintain the related commercial record. Exedy expects practical safeguards such as limited access, careful routing, and review of outdated details. When a request includes vehicle or part data, that data is treated as sourcing context rather than personal profiling information.